Pivot initiative at midwest bank

1Q. What conclusions can you reach on the im­portance of team preparation and member selection to the “Define” stage, and eventual success of Six Sigma projects, such as the PIVOT project?

2Q. How did the roles of the PIVOT team members, described in the case, potentially contributes knowledge or skill necessary to carry out each stage of the DMAIC process?

3Q. What factors do you think weighed in the decision to include the $280,000 “anomaly” in the project justification? If you were the project champion, how would you assess this justification in deciding on whether the proj­ect was significant enough to move forward.